Refund & Cancellation Policy

1. Charging Session Refunds

You will be charged for the energy delivered during a charging session, along with any fees disclosed before the session begins.

If no energy is delivered, or if you are charged more than the amount properly payable for the energy and applicable fees, we will refund the excess amount.

If a charging session is interrupted due to a charger fault, power or network failure, or a safety- related reason, you will only be charged for the energy delivered and applicable fees for the service actually provided.

Energy already delivered is not refundable merely because you later decide that you no longer need the charge.

2. Stopping a Session and Unused Prepaid Value

You may stop a charging session through the app, using the charger's stop control or by disconnecting the connector where it is safe to do so.

You will be charged for the energy delivered up to the time the session stops, along with any applicable fees disclosed before the session begins.

Any unused prepaid amount or unused energy-limit value will be returned to the original payment method or wallet, as applicable, normally within 24 hours.

Bank or payment-provider reversals may take longer depending on the respective provider's processing timelines.

3. Wallet Top-Ups

A successful wallet top-up cannot be cancelled while your account remains active.

However, failed, duplicate or mistaken top-ups may be corrected or refunded after verification.

When your account is closed, any unused paid wallet balance will be refunded after deducting outstanding amounts owed to WattDrive.

Such refunds will normally be processed within 30 days to the original payment method.

If the original payment method cannot receive the refund, we will contact you to arrange another lawful refund method.

Promotional credits, rewards and referral credits have no cash value and are non-refundable unless required by law or specifically stated at the time they are issued.

4. Common Refund Situations

Situation What You Get How and When Payment taken but charging session did Reversed to the original Full amount not start payment source, usually wAiutthoimn a7t ibcu wsihneerses rdeacyosrded Session started but no energy was Full amount for that by delivered due to a locked connector, session, including fees the charger; otherwise, on cPhreaprgaeidr faamulotu onrt voerh eincleer gnyo tl iamcicte npotitn g rReeqtuuersnte wd ittoh itnh e7 draigyisnal o Unused amount fully used payment source or wallet wAhuetonm thaeti cs ersesvieorns aeln odrs,r Charged twice for the same session or efund Duplicate amount wallet top-up on request Wallet top-up debited but wallet not Wallet credit or reversal of Usually within 7 business credited the debit days Charged more than the energy shown Difference in the amount On request within 7 days, on the charger's meter or charged at a charged subject to verification hIdigleh eorr toavriefrfs tthayan f edei scphlaarygeedd w whheinle t hthee Applicable fee On request charger was faulty or the session was stopped by WattDrive Applicable fees and Charging session interrupted due to Automatic or on request unused prepaid amount; power cut, network loss or charger fault within 7 days energy already delivered remains payable

5. How to Request a Refund

You may submit a refund request through any of the following channels:

• In the app: Use the Help option associated with the relevant charging session.
• Phone: +91 94296 93773 or the number displayed on the charger.
• WhatsApp: +91 87200 10087.
• Email: info@wattdrive.in.

Please contact us within 7 days of the charging session and provide the following information:

• Your registered mobile number.
• Charger ID or charging location.
• Date and time of the charging session.
• Transaction ID or payment screenshot.

We may verify the charger's meter records and payment-provider records while investigating your request.

6. Refund Timelines

We follow the timelines below:

• We acknowledge refund requests within 48 hours.
• We aim to review and decide on a refund request within 7 days of receiving all information reasonably required for the review.
• Approved refunds are initiated within 3 business days of our decision.
• Banks and payment providers usually take 5 to 7 business days after refund initiation to process the amount, although their own timelines may apply.
• Approved wallet credits are applied immediately.

7. Records, Chargebacks and Taxes

Where our records differ from a refund claim, the charger's meter records and payment-gateway records will be considered during the investigation.

We encourage customers to contact WattDrive before initiating a bank chargeback, as many payment-related issues can be resolved directly.

If a chargeback is initiated for a charging session that was successfully delivered, we may suspend the account until the matter is resolved.

Where a chargeback is found to be wrongful, we may seek recovery of the applicable amount, subject to applicable law.

Where a refund relates to an invoice that included GST, we will issue an appropriate credit note and refund the GST component applicable to the refunded amount.

8. Escalation and Complaints

If you are dissatisfied with a refund decision, you may escalate the matter to our Grievance Officer.

Grievance Officer: Arunabh Mukherjee
Email: info@wattdrive.in

Please include your earlier complaint or refund reference number when escalating the matter.

We acknowledge grievances within 72 hours and aim to resolve them within 30 days.

You may also contact:

• National Consumer Helpline: 1915.
• The appropriate consumer commission.
• Your bank or payment service provider.

9. Contact Information

WattDrive Infra Private Limited

AltF Noida 142, Plot No. 21 & 21A, Sector 142, Maharishi Nagar, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201305.

Email: info@wattdrive.in
Phone: +91 87925 76655
Website: https://wattdrive.in/