Privacy Policy — WattDrive

1. Who we are and scope

“WattDrive”, “we”, “us” and “our” mean WattDrive Infra Private Limited (CIN U35105UW2026PTC255942), registered office at AltF Noida 142, Plot No. 21 & 21A, Sector 142, Maharishi Nagar, Noida, Gautam Buddha Nagar, Uttar Pradesh 201305. For the personal data described here, WattDrive is the “Data Fiduciary” under the DPDP Act.

This policy applies to:

Drivers and EV owners who charge at WattDrive chargers or use the GoWattDrive app.
Hosts and partners: housing societies and RWAs, hotels, homestays, commercial property owners, franchisees and fleet operators.
Visitors to our website and social channels, and people who contact us or apply to work with us.

It does not cover the separate YouTube channel “Watt in the Garage”, which is governed by YouTube’s own policies. Our Terms and Conditions and any signed host or franchise agreement apply alongside this policy.

2. Personal data we collect

We collect only what we need to run the charging service. What we collect depends on how you deal with us.

Who you are	Data we collect
Driver / app user	Name, mobile number, email; account credentials; vehicle make, model and registration number; charging session history (start/stop time, kWh, charger ID, tariff); wallet and transaction records; support tickets and call/chat records
Driver using vehicle integration (optional)	Battery State of Charge, last known location and odometer from your vehicle’s telematics, collected only after you connect it and until you disconnect it
Payments	Transaction ID, amount, payment method type and status from our payment gateway. We do not store full card numbers, CVV, UPI PIN or net-banking credentials
Hosts, RWAs, franchisees	Name and designation of authorised signatories, contact details, entity and property details, GSTIN/PAN, bank details for payouts, and KYC documents needed to sign and pay under our agreements
Resident charging (societies)	Flat/tower number and vehicle details where a society requires them for access control or billing
Website visitors	IP address, device and browser data, pages viewed, referral source, cookies
Enquiries and applicants	Contact details, organisation, message content, CV and employment details you send us

Location. The app uses your device location, with your permission, to show nearby chargers and navigate to them. You can turn this off in your device settings; charger search by city or map then works manually.

Automatically collected. Log data, device identifiers, app version, crash reports and usage events help us keep chargers online and the app secure.

From others. We may receive charging session data from interoperable roaming partners and charger management platform vendors, and payment confirmations from our payment gateway.

3. Why we use your data, and on what basis

We process personal data only for lawful purposes, on the basis of your consent or a “legitimate use” recognised by the DPDP Act (for example, performing a service you asked for, complying with law, or responding to an emergency).

Provide charging: authenticate you, start and stop sessions, bill you, issue invoices and refunds, and send session alerts.
Run and maintain the network: monitor charger uptime, diagnose faults, plan maintenance and manage load on a site’s electrical connection.
Support: respond to tickets, calls and chats, including via WhatsApp where you contact us there.
Safety and security: prevent fraud and misuse, investigate incidents, and protect chargers and users.
Improve the service: aggregate and, where practical, anonymised analytics on utilisation, pricing and site planning.
Pay and contract with partners: compute host revenue shares, make payouts, file GST and meet accounting duties.
Marketing: offers and updates by SMS, email or app notification, only with your consent. You can opt out at any time and it will not affect your ability to charge.
Legal compliance: respond to lawful requests from courts, regulators and government authorities.

We do not sell personal data. We ask for consent in clear language, tell you what each request is for, and you can withdraw consent as easily as you gave it (see section 7).

4. Who we share data with

We share personal data only as needed for the purposes in section 3, and require recipients to protect it.

Service providers acting for us (Data Processors): cloud hosting, charger management system and app vendors, payment gateway, SMS/email/WhatsApp messaging, customer-support tools, and analytics providers.
Charger hosts and site owners: aggregated or session-level charging data for their site (energy delivered, revenue share, uptime). We do not give hosts your contact details unless you ask us to.
Roaming and interoperability partners: where you charge through another network or app, we exchange the session and billing data needed to complete that session.
Electricity distribution companies (DISCOMs) and authorities: meter and consumption data as required for connections, tariffs and regulatory reporting.
Legal and regulatory: courts, law enforcement, tax and other authorities where required by law, or to protect rights, property or safety.
Business transfers: an acquirer or investor in a merger, funding or sale, bound by this policy or equivalent protections.
With your consent: for example, when you authorise a third-party app to access your account.

Vehicle data. Data fetched through optional vehicle integration is used only to give you dashboards, charger recommendations and battery insights. It is not shared with anyone other than you and our processors, and stops when you disconnect the integration.

5. Retention and security

Retention. We keep personal data only as long as the purpose needs it or the law requires. We erase or anonymise it afterwards, and inform you where the DPDP Act requires.

Data	Typical retention
Account and profile	Until you delete your account, then erased within 90 days unless law requires otherwise
Charging sessions, invoices, payment records	8 years, to meet tax and accounting rules
Support records	3 years from ticket closure
Vehicle integration data	Until you disconnect the integration
Website and app logs	Up to 12 months
Host and franchise KYC and contracts	Contract term plus 8 years

Security. We use reasonable safeguards: encryption in transit and at rest, role-based access controls, firewalls, logging and monitoring, and vendor due diligence. If a personal data breach affects you, we will notify you and the Data Protection Board of India as the law requires. No system is perfectly secure; please keep your account credentials confidential.

6. Cookies, children and data transfers

Cookies. Our website and app use essential cookies to work, and analytics cookies to understand usage. Non-essential cookies are used only with your consent, and you can change browser settings at any time. See our Cookie Policy.
Children. WattDrive is for adults. We do not knowingly collect data of anyone under 18. If you believe a child’s data has reached us, write to us and we will delete it.
Transfers outside India. Some processors may store data on servers outside India. We transfer data only to countries not restricted by the Government of India, and under contracts that require equivalent protection.

7. Your rights

Under the DPDP Act you can:

Access: ask for a summary of the personal data we hold, who we have shared it with, and why.
Correct or update: have inaccurate or incomplete data corrected.
Erase: ask us to delete data that is no longer needed, subject to legal retention duties. See our Account Deletion Policy.
Withdraw consent: at any time, as easily as it was given. This does not affect processing already done, and we may be unable to provide services that need that data.
Grievance redressal: raise a complaint with us (section 8).
Nominate: name another person to exercise these rights if you die or become incapacitated.

Email the address in section 10 from your registered mobile or email. We may verify your identity first and will respond within 30 days.

8. Grievance Officer

If you are unhappy with how we handle your data, contact our Grievance Officer first. We will acknowledge within 72 hours and aim to resolve within 30 days. If unresolved, you may complain to the Data Protection Board of India.

Name and designation: Arunabh Mukherjee, Director and Grievance Officer
Email: info@wattdrive.in
Address: as in section 1

9. Changes to this policy

We may update this policy as our services or the law change. We will post the revised version on our website and app with a new “Last updated” date, and tell you of material changes through the app or by email.

10. Contact us

WattDrive Infra Private Limited, AltF Noida 142, Plot No. 21 & 21A, Sector 142, Maharishi Nagar, Noida, Uttar Pradesh 201305. Email: info@wattdrive.in. Phone: +91 87925 76655. Website: wattdrive.in.

Effective date: [to be set on publication]. Last updated: [to be set on publication].